We get complaints from customers about a selection of credit services and products. This page sets out details about the complaints we see in this area and our general approach if you’re involved in resolving complaints.
With this web page
Our basic way of complaints about credit
We get complaints from clients about organizations whom provide credit rating services and products. This covers complaints about pay day loans, the affordability of this financing, or becoming unhappy because of the quality of products hired or bought with credit.
We are able to additionally handle complains about other forms of financing, including mortgages.
We’ll glance at the known facts and circumstances of every problem. We’ll listen impartially to both both you and your client when deciding what’s reasonable and reasonable when you look at the circumstances. We’ll glance at any supporting evidence that is additional take into consideration any appropriate guidelines, laws and codes of training. These can include the:
Once we’ve considered everything, we’ll lay out our findings describing our choice and exactly just what has to be achieved to place things appropriate.
Complaints we cope with
For more information exactly how we approach particular kinds of complaints, pick the relevant area below:
Motor finance
The way we handle complaints about automobiles acquired with finance or around car lease agreements.
Credit broking
Typical complaints about credit broking and just how we handle them
Financial obligation gathering
Typical complaints about financial obligation gathering and just how they are handled by us.
Financial hardships
We handle complaints about this how you can help customers who are in financial difficulty, and how.
Products and services purchased with credit
Information regarding area 75 associated with the credit rating Act 1974 as soon as we are able to assist.
Guarantor loans
Typical complaints about guarantor loans and how we handle them.
Residence credit
Typical complaints about home credit and just how we handle them.​
Logbook loans
Discover more about everything we glance at as soon as we handle complaints about logbook loans
Payday advances
Know about the complaints we come across about payday financing and exactly how we handle them.
Unaffordable financing
Complaints we come across about unaffordable financing and exactly how we handle them.
Company support and engagement
In addition to resolving disputes , we also make use of organizations to simply help avoid complaints. Our work provides an understanding of just exactly how complaints arise and just how they might be prevented in the foreseeable future. Learn more about the means we share our knowledge and experience.
Companies and customer advisers can contact our technical desk for basic information about how the ombudsman might consider a complaint that is particular or even for help with our guidelines and just how we work.
If you’re a customer, you can easily read more on how to grumble together with complaints we are able to assistance with or contact us on 0800 023 4567.
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